Our Team

Our team. Your Support.

Years of experience and integrity at work for you.

Delbert Turman

president

Matthew Turman

Account Executive

Deb Krofcheck

Senior account executive

Gabrielle Shannon

admin assistant

Dori Markley

benefits account executive

Linda Galway

senior account assistant

Miriam Graham

account executive

Rebecca Hayes

account executive

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Meet Delbert

President

Delbert joined Susquehanna in 1996 as Vice President and Partner. For the last 2 decades he has used his insurance expertise along with his infectious personality to grow Susquehanna to what it is today. After graduating from Messiah College, he found his niche in commercial insurance where he has been a staple in the Lancaster area since 1987. He has his CPCU designation and was the president of the local CPCU chapter. Delbert’s commercial experience has made him the go to for business owners throughout the mid-Atlantic region.

Outside of the office he is very involved in the community. Delbert currently sits on the board of Messiah Lifeways in Mechanicsburg, and previously served on the board of the Manheim Township Baseball/Softball Association. He has been a coach, mentor, and teacher to countless individuals over the years who won’t forget the life lessons taught by Coach Turman. 

He currently lives in Lancaster with his wife Susan. They have 3 children Matthew, Lindsay, and Eric. He is an avid golfer, cyclist, and boater. Delbert and Susan have been heavily involved in their local church, where he previously served as a deacon and now teaches 4th grade Sunday school. 

  • 717-368-2892
  • dturman@susquehannains.com
Delbert Turman

Meet Matt

Account Executive

Prior to working in insurance Matt worked for a NASCAR team selling sponsorships during the week and changing tires on the pit crew during the weekends. He then managed a portion of the east coast for a Fortune 500 company leading the team and growing sales over $1 million each year. 

Matt graduated from Messiah College where he played baseball and majored in Marketing. He has been to 20 different countries and visited every continent except Australia and Antarctica. On the weekends when he’s not traveling, he enjoys reading, cycling, being with friends, and supporting the McLaren F1 team. 

Matt is also passionate about his faith and is actively engaged at his church and different ministries in the central PA region.

  • 717-823-3859
  • mturman@susquehannains.com
Matthew Turman

Meet Deb

Senior Account Executive

Deb is one of the most experienced Insurance advisors serving Central PA. Her expertise stems from over 30 years in the insurance industry, along with her passion to continually learn and grow. Deb specializes in commercial insurance and is known by her clients as their go-to when it comes to complex cases. 

She graduated from Delaware County Community College in 1988 with a degree in Insurance claims adjusting. 10 years later she received her CIC (Certified Insurance Counselor) designation and continues to be a student of the industry. 

When she isn’t advising clients, she spends time with her wife Angie, and plays the drums in a women’s West African drum band. On the weekends you can find her serving at her church, hanging out on the beach, and cheering on the New England Patriots.

  • 717-290-7780
  • dkrofcheck@susquehannains.com
Deb Krofcheck

Meet Dori

Benefits Account Executive

Dori has had an extensive career from co-owning a business to now running the health and benefits division of Susquehanna. She is a vital asset to her clients as she loves the challenge of finding the best health or life insurance programs for each client’s unique individual situation. While she specializes in life and health, she also has her property and casualty license; she is a wealth of knowledge and her clients know it! 

Dori has been married to Ted for 46 years, they have 3 kids and 6 grandkids.  She is a member of Grace Community church, and looks forward to their annual Jersey Shore family vacation.

  • 717-290-7780
  • dmarkley@susquehannains.com
Dori Markley 2

Meet Gabrielle

Administrative Assistant

Gabby joined the insurance industry in 2019 bringing with her experience from the event and property management business. Her attention to detail, multi-tasking mastery, and positive up-beat personality makes her a valuable member of the Susquehanna team. 

She is from Lancaster but has lived in a few different cities since graduating from Millersville University. Gabby spends her time out of the office vacationing in the Outer Banks, visiting family in Wisconsin, and cheering on the Marquette Golden Eagles men’s basketball team.

  • 717-290-7780
  • gshannon@susquehannains.com
Gabrielle Shannon 2

Meet Linda

Senior Account Assistant

Linda has been with the Susquehanna team since 1996 and in the insurance industry for over 30 years. Linda has experience in every aspect of insurance, but found her niche in the commercial department. She is always ready to help her clients who have come to love her positive attitude, insurance know-how, and customer-first mentality. Linda truly cares about her clients and it shows as most come to see her as a true advocate and friend of their business. 

Linda is married to Mark and they have 2 kids, Shane and Kristen. She is originally from Johnstown, PA but now calls Lititz home. She is always on the go volunteering at her church LCBC, walking/biking through Lititz, and watching her daughter’s dance competitions.

  • 717-290-7780
  • lgalway@susquehannains.com
Linda Galway

Meet Miriam

Account Executive

If you are ever having a bad day, just call Mim. You will never find her without a smile on her face and her energy is contagious. Insurance can be complicated, but her clients appreciate how she is able to put herself in their shoes and explain even the most complicated situations. 

Mim is married to Jarrod and they have 2 kids, Mia and Bruce. Family and friends are everything to them, and when they aren’t relaxing at home they can be found on an adventure with their group of friends.

  • 717-290-7780
  • mgraham@susquehannains.com
Miriam Graham 2

Meet Rebecca

Account Executive

Becca has been advising and helping families with their insurance needs for over 19 years. She specializes in personal lines and is dedicated to helping her clients find the best possible coverage that fits their budget. 

Becca carries this same drive out of the office where she competes on a triathlon team logging more miles in a week than most people do in a year. Becca attends LCBC church with her husband Steven and their daughter Kennedy. She is a native of Lancaster, graduating from Hempfield High school.

  • 717-290-7780
  • rhayes@susquehannains.com
Rebecca Hayes 2